Care is our core business and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life.

Compassion is how care is given through relationship based on empathy, respect and dignity. It can also be described as intelligent kindness and is central to how people perceive their care.

Competence means all those in care role must have the ability to understand an individual’s health and social need. It is also about having the expertise, clinical and technical knowledge to deliver effective care and treatments based on research and evidence.

Communication is central to successful caring relationship and to effective team working. Listening is as important as what you say and do. A key principle is “no decision about me without me” and this principle demands excellent communications between the Client and the carer.

Courage enables us to do the right thing for the people we care for, to speak up when we have concerns. It means we have the personal strength and vision to innovate and to embrace new ways of working.

A commitment to our patients is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients